Principles
Below are some of the principles we’ve developed in our years of practice. While not a comprehensive list, it gives a sense of our approach.
Set People up for Success:
- Gather input
- Explain the “Why”
- Clarify roles and responsibilities
- Provide training as needed, reassign as needed
- Provide appropriate tools (including checklists)
- Minimize required time/involvement of key personnel.
Define the Process:
- Tools support the process – always define the process before defining the tool
- Create exceptional pathways: Process should cover majority cases, but there will always be exceptions – ensure there is a path to resolution
- Define clear process hand offs, making the difference between good and great
- Test and finalize the process and decision-making prior to delegation
Generate excellent Data:
- Design for systematic verification of data; reconcile separate data sets as needed
- Ensure information needed by other teams is visible to those teams
- Provide visibility to open issues