Principles Principles Below are some of the principles we’ve developed in our years of practice. While not a comprehensive list, it gives a sense of our approach. Set People up for Success: Gather inputExplain the “Why”Clarify roles and responsibilitiesProvide training as needed, reassign as neededProvide appropriate tools (including checklists)Minimize required time/involvement of key personnel. Define the Process: Tools support the process – always define the process before defining the toolCreate exceptional pathways: Process should cover majority cases, but there will always be exceptions – ensure there is a path to resolutionDefine clear process hand offs, making the difference between good and greatTest and finalize the process and decision-making prior to delegation Generate excellent Data: Design for systematic verification of data; reconcile separate data sets as neededEnsure information needed by other teams is visible to those teamsProvide visibility to open issues